Refund policy

We want to ensure that you are satisfied with your purchase from us. Therefore, we offer a return option within 30 days from the date of purchase. Please review the following guidelines:

Return Conditions
1.1. Products must be in unused and undamaged condition.
1.2. Products must be returned in their original packaging.
1.3. Hygiene products, perishable goods, or items that cannot be returned for health or safety reasons are excluded from returns.

Return Procedure
2.1. Please contact our customer service to initiate your return. We will provide you with the necessary information and instructions.
2.2. You are responsible for the return shipping costs unless the product is defective or it is our error.

Refunds
3.1. Upon receiving and inspecting the returned products, we will process your refund.
3.2. The refund will be issued to the original payment method used for the purchase.
3.3. Please note that the processing time for refunds may vary depending on the payment method.

Exchange
Currently, we do not offer a direct exchange service. If you wish to exchange an item for a different product, we kindly ask you to initiate a return according to our return policy and place a new order for the desired item.

Exceptions
Certain products may be excluded from returns, such as personalized or customized items. These exceptions will be clearly indicated on the product pages.

Contact
If you have any questions or concerns regarding your return, please contact our customer service using the contact information provided on our website.